WHEN WILL YOU RESTOCK?
We are working hard to do another restock soon. Please join the waitlist here or navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.
HOW DO I RETURN AN ITEM FOR REFUND?
The 60-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. If you are not satisfied with the product, then let us know within 60 calendar days of receiving your order
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll issue a refund after receiving the item. Customers will be responsible for paying return shipping costs. Items sent back to us without first requesting a return will not be accepted.
We do not refund refused packages or return to the address not confirmed by our company. If you have an issue with your order or product please email email@example.com.
HOW ARE OKITA PRODUCTS DIFFERENT FROM OTHER BRANDS?
Our products reflect our belief that health should be fun, relaxing, quality and comforting. Our products are designed to help relieve stress and reduce tension. Plus! Give you many health benefits to make your life easier and fun. They represent a goodnight sleep, and are the result of years of recommendations from people who love living healthy.
I HAVE A WEIRD QUESTION AND I WANT TO TALK TO A PERSON ABOUT IT.
We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at firstname.lastname@example.org. Don’t worry—we check it constantly.
CAN I CANCEL MY ORDER?
Customers are able to cancel their order 24 hours from placing it before order is shipped out for a full refund no questions asked. Please email email@example.com to cancel within the time period.
WHERE IS MY ORDER?
Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online at the Track Your Order page.
MY PACKAGE IS MISSING. CAN YOU HELP?
Please contact us at firstname.lastname@example.org and email us your order number, if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We're very sorry for any inconvenience you may have experienced by receiving your order damaged. Just send us an email at email@example.com and tell us your order number, and we will send you a new order as an apology.
ARE YOUR FACTORY WORKERS PAID A FAIR WAGE?
All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.
HOW IS OKITA PRACTICING SUSTAINABILITY?
At Okita, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
QUESTION NOT ANSWERED?
SEND US AN EMAIL TO INFO@OKITA-US.COM!
Please note: if you send more than one email, your email will be moved to the back of the support queue. That means the more emails you send, the longer it takes to get a reply. We will reply to your email within 24 hours. Order cancellation emails will be answered first. For order cancellation information, see the FAQ above.
XF Agencija E Limited
Room 1502, Beverly House, 93 – 107 Lockhart Road,
Wanchai, Hong Kong
Registration number: 3092575
Tax Registration Number: 73436303